COVEY ENTERTAINMENT

Shipping Policy

Last Updated: October 16, 2026

Thank you for shopping with Covey Entertainment!

We appreciate your support of our independent business and our Pipe Wrench Gang merchandise.

Our goal is to process and ship orders as efficiently as possible while keeping customers informed throughout the fulfillment process.

1. Order Processing and Production

Many Covey Entertainment products are produced using print-on-demand manufacturing.

This means certain items are created specifically for customers after an order is placed.

Production times vary depending on the product, manufacturer, order volume, and availability.

Production time is separate from shipping transit time.

Orders containing multiple products may require different processing times.

2. Shipping Rates

Shipping costs are calculated and displayed during checkout.

Rates may vary based on the products ordered, shipping destination, fulfillment provider, and available shipping methods.

Customers can review applicable shipping charges before completing their purchases.

3. Estimated Delivery Times

Delivery times depend on product availability, production schedules, shipping destination, and carrier services.

Estimated delivery dates, when provided, are estimates rather than guaranteed arrival dates unless expressly stated otherwise.

Please allow additional time during holidays, severe weather, carrier disruptions, or periods of high order volume.

4. Multiple Shipments

Some orders may contain products manufactured or shipped from different fulfillment locations.

As a result, items from the same order may arrive in separate packages.

Customers may receive multiple tracking numbers when applicable.

5. Order Tracking

When tracking information is available, customers will receive shipping updates through the contact information provided during checkout.

Tracking information may take time to become active after a shipping label is created.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Please verify your shipping address before submitting an order.

If an address correction is needed, contact us as soon as possible.

Once an order enters production or ships, address changes may not be possible.

Additional shipping charges caused by incorrect customer-provided information may be the customer's responsibility.

7. Delayed or Missing Packages

Occasionally, shipments may experience unexpected delays.

If your order is delayed or tracking indicates a delivery problem, please contact us.

We will review the available shipping information and assist with resolving the issue.

If a package is confirmed lost in transit, we will evaluate an appropriate replacement or refund in accordance with applicable law.

8. Damaged or Incorrect Orders

If your merchandise arrives damaged, defective, or incorrect, please contact Covey Entertainment within 30 days of delivery.

Email: coveyentertainment@gmail.com

Include your order number, a description of the issue, and photographs when available.

Please refer to our Return & Refund Policy for additional information.

9. International Shipping

International shipping availability, if offered, depends on the product and destination.

Available shipping destinations, methods, and charges are displayed during checkout.

For international orders, customers may be responsible for applicable customs duties, import taxes, and other government-imposed charges, unless checkout states otherwise.

10. Contact Information

For questions regarding shipping, tracking, or order fulfillment, please contact:

Covey Entertainment
Email: coveyentertainment@gmail.com
Website: https://coveyentertainment.com

We appreciate your business and your support of Covey Entertainment!